In critical or time-sensitive situations, 98.5% of customers will call to have issues resolved*.
Now the most critical of situations has arrived to challenge your organization and your customers at the same time, it is no surprise it is testing well-made contingency plans.
Join this webinar to learn how Poly has empowered our CSRs to deliver the same customer service, whether they are in the office or in their kitchens.
* DMG Consulting LLC, Consumers Channel of Choice: A Multi-generational Benchmark Study of Consumer Channel Preferences, February 2017
Manager Tier 2 Customer Support, Poly
Sr. HR Business Partner,
Sr. Product Marketing Manager - Contact Center, Poly