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Today’s challenging times are forcing a shift from in-person service to a hybrid model of home and office working. If your organization has lost the ability to deliver in-person service, and customers have endured increasingly complex personal and work scenarios, customer service representatives (CSRs) are your front-line defense – helping keep those all-important lines of communication open, sustaining relationships, and managing the customer experience.
In this eBook, “Business as Unusual – Call Centers Take on a New Role,” Poly lays out a 3-step plan for delivering great service wherever your CSRs are working. Download your copy today to learn how to: