Redefining Customer Experience in the Next Normal

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Some customer service representatives (CSRs) will be returning to the office over time, while for many others the change to working from home will become permanent. Both spaces will need to look different than they do now.

Wherever the team is, the customer experience depends on having the right environment for the right person, with employee retention also on the line. This also means that organizations are required to be flexible with the ability to respond to extreme changes in scheduling.

It’s critical that your reps connect with your customers in crystal clear audio and video, that the equipment you provide works across multiple environments and endpoints, and that you are incentivizing your team to stay with you now that working from home is a commodity.

Join experts from NICE and Poly, for a webinar to learn:

  • Why ‘Voice’ remains an important channel
  • What is critical for contact center decision makers to drive good agent experience
  • How you can improve employees’ engagement and seamlessly respond to changes in scheduling
  • Live demonstration of Poly customer service solutions
Don’t miss out on this opportunity to hear more on how to secure that better customer experience by focusing on the new workspace experience.

The Poly Team

Robert Tchia

Solutions Architect
APAC, Poly

Low Hee Bun

Competitive Intelligence and Field Product Manager
APAC, Poly

Angela Yang

Experience & Demonstration Manager, Poly

Nadia Younan

Head of NICE Workforce Optimization Solutions, NICE APAC