Complete the form below and a Consulting expert will be in contact to help you with a hybrid working model for your Call Center

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At the peak of the COVID-19 outbreak, more than 50% of Call Center agents were working remotely (Frost & Sullivan, 2020). Many of these employees are now keen to come back to the office, but also to include some home working – this is a hybrid working model, a completely new concept for Call Centers. As you look to transition employees to a hybrid working model are you:

  • Struggling with how to set up your employees permanently with home working?
  • Looking to implement voice at home successfully?
  • Needing to have teams working successfully in both the home and office?
  • Wanting to enable teams with video to keep them connected?
  • Starting to lose agents to other local Call Centers?

Poly is here to help. We are offering a free 20-minute consulting call with our Call Center experts to give your organization advice on the following topics:

  • Remote or hybrid working best practices for your agents
  • Poly headset and management tips
  • Ensuring consistent audio quality in offices and agent homes
  • Keeping teams together even when they are remote
  • Supporting and maintaining their headsets and other collaboration devices when not in the office
  • Managing collaboration devices remotely
  • Providing solutions that work seamlessly across multiple technology platforms
  • Monitoring for employee welfare

Please fill out the form below and a Poly Call Center consultant will contact you within two business days to offer you a free consultation. This offer is available until September 30, 2021.